Shipping & Refund Policy

Thank you for supporting our passion project! We're excited to get our products to you. Here’s how our shipping and refund processes work as we grow our small business.

Shipping Policy

We are starting with local pickup options and plan to expand our services soon. Please review the current options below.

Phase 1: Local Pickup (Current Option)

We currently offer in-person pickup exclusively. This is a great way to say hello and save on shipping fees!

  • Location: Local pickup is available in Englewood, CO. The full pickup address will be provided in your order confirmation email for privacy and security.
  • Schedule: Pickups are scheduled twice a month on designated days:
    • The 15th of each month
    • The last day of each month
  • How it Works: After placing your order, you will receive an email with the exact address and instructions on how to schedule your pickup time for one of the available dates.

Phase 2: Future Shipping Options (Coming Soon!)

We are working hard to offer more convenient ways to receive your order.

  • Local Delivery: We will soon be introducing a local delivery option for customers within a specific radius for a small additional fee.
  • Out-of-State Shipping: Our next goal is to offer shipping to customers outside of our state.

Stay tuned for updates! Follow us on our social media channels or subscribe to our newsletter for the latest announcements.

 

 

Refund & Return Policy

We are operating this business on very low margins as a hobby and passion. To keep things simple and our prices fair, we have a limited refund policy.

All sales are considered final. We do not offer refunds or returns for cases of general dissatisfaction.

 

Exceptions: Damaged or Incorrect Items

We stand by the quality of our products. While all sales are final, we will absolutely make things right if your product is defective, damaged, or not as described on our website.

Please inspect your order upon reception and contact us immediately if the item is broken, not as described, or if you receive the wrong item.

To be eligible for a refund or replacement for a damaged or incorrect item, please follow these steps:

  1. Contact us within 3 days of receiving your order at info@eatoldworld.com.
  2. In your email, please include:
    • Your full name and order number.
    • A clear description of the issue.
    • Photographic proof of the damaged or incorrect item.

We will evaluate the issue and let you know if a refund or replacement is approved.

 

Feedback

If you are not satisfied with your product for reasons other than damage or misrepresentation, we unfortunately cannot process a refund. However, your feedback is incredibly valuable to us. Please let us know what you didn't like so we can learn and improve our offerings for the future. We are a passion-driven business, and customer satisfaction is still our top priority.

 

Questions?

If you have any questions about our policies, please don't hesitate to contact us at info@eatoldworld.com before making a purchase. We're happy to help!